Privacy policy

Company responsible of collection and treatment of personal data:
Naturwelten Pimpampel sàrl
7, rue Auguste Charles
L-1326 Luxembourg

Why do we have to collect and treat your personal data:
In order to order products through our online shop and in order to provide the possibility to contact us through our contact form, customers have to provide personal data such as name, address, e-mail address, telephone number and credit card details to us, which will then be saved or transmitted to a third party. Any collection, treatment and transfer of data is done with the customer's explicit consent only. You have the right to withdraw a consent you've already given. The rightfulness of data transmitted before a withdrawal remains untouched. We save a customer's personal data as long as we consider it necessary.

Right of consultation and deletion of personal data:
Everybody has the right to consult any personal data which is concerning him/her that has been transmitted to us and saved by us. You can request the permanent deletion of your personal data by sending an informal e-mail to shop@naturwelten.bio

Transfer of personal data to third-party companies:
In order to make an online payment through our website and get the ordered products delivered to you, we have to transmit some of your personal data to one or more of the following third-party companies:

General Logistic Systems Belgium S.A.
Niederlassung Luxemburg
2 Avenue de Luxembourg
4950 Bascharage
Luxemburg

Stripe Inc.
185 Berry Street
San Francisco
CA 94107
USA

PayPal Europe sàrl
22-24 Boulevard Royal
L-2449 Luxemburg
Luxembourg

Without this data transmission, online payment or delivery will not be possible. These companies process data forwarded to them according to their data protection policies, which can be consulted by clicking on the respective links below:

 > Datenschutzerklärung von GLS Belgium S.A., Niederlassung Luxemburg 
> Datenschutzerklärung von PayPal Europe sàrl 
> Datenschutzerklärung von Stripe, Inc.  


You have the right to withdraw an already given consent to transfer data to a third-party company at any time. This withdrawal will not affect already past data transfer procedures.

SSL encryption:
This website is using SSL encryption in order to safely transmit data during check-out process. Thus, any data transmitted through this website can not be read by third parties. A successful SSL encryption can be identified by the https:// prefix in your browser's address bar as well as a lock symbol right next to it. 

Contact form:
Any personal data transferred to us through our website's contact form (such as name, e-mail address and, depending on the case, telephone number) will be saved by us in order to have them available if we need to contact you lateron. This happens with your explicit consent which you are giving by clicking on the "send" button. We will not transfer these data to a third party. You can withdraw your consent.

Cookies:
This website is using cookies. Cookies are small text files your browser is saving on your computer and help us improve effectiveness, ease of use and security of our website. Some cookies (so-called session cookies) will be deleted as soon as you leave our website. Others, however, will be saved until you delete them manually. The latter help us to recognize you when you return to our website. Most common internet browsers let you easily supervise, reduce and even disable the use of cookies. Please note that disabling cookies will result in a reduced functionality and performance of our website (e.g. the shopping cart is not working properly). 

Last updated: 25 october 2021